FAQ
Questions, answered
Which animals can you do?
Dogs, cats, horses, rabbits and most other animals. If you can photograph their face clearly, we can draw them. One animal per hoodie.
What kind of photo works best?
A clear, well-lit photo where their face is fully visible, front-on or at a slight angle. Phone photos are perfect. Please avoid filters and pick a photo with just one animal in it.
Will I see the design before it's stitched?
Yes. We email you a proof of their portrait, usually within 1 working day. Nothing is stitched until you approve it, and you can ask for changes.
Is it printed or embroidered?
Embroidered. Their portrait is stitched into the fabric with thread, so it won't crack, peel or fade the way a print can. Embroidery works in simple shapes and colours, so your proof shows a clean, stitched version of their face rather than a photo.
When will my hoodie arrive?
Every hoodie is embroidered to order in the UK. Please allow [X–Y] working days after you approve your proof. We'll send tracking as soon as it ships.
How does it fit?
A regular unisex fit in heavyweight 350gsm organic cotton. For a relaxed, oversized look, we recommend going one size up. Check the size guide for exact measurements.
Can I return a personalised hoodie?
Because each hoodie is made for you, we can't accept returns for change of mind. If it arrives damaged, faulty or different from your approved proof, contact us within 14 days and we'll put it right.
How do I care for it?
Turn it inside out, wash at 30°C and hang to dry. Don't iron over the embroidery.
Can I include two animals?
Not yet. One animal per hoodie for now.
Can I change my order?
Yes, until you approve your proof. Just reply to your proof email.
Do you ship outside the UK?
Not at the moment. We currently deliver to UK addresses only.
What if I don't love the proof?
Tell us what to change and we'll redraw it. If we can't get it right, we'll refund you in full before anything is stitched.